In 2001, Fela established V.I.P Consulting Limited and soon gained the reputation as the one of the leading experts in the field of Customer Management and Workforce Activation, particularly in the banking sector.  Today, V.I.P Consulting (now Visible Impact) has assisted several organizations in their quest for high quality service delivery.  A few of their clients include Access Bank, Standard Trust Bank (UBA), Fidelity Bank, Guaranty Trust Bank, Zenith Bank, Diamond bank, Oceanic Bank, StanbicIBTC, Bank PHB, First City Monument Bank, Skye Bank, First Bank and Intercontinental Bank.  Others include Oando, Ocean and Oil Investments, Lafarge Cement Wapco Nigeria, Cadbury, Procter & Gamble Nigeria, Lagoon Hospitals, May & Baker, Custodian and Allied Insurance, MBC Securities, Food Concepts (owners of the Chicken Republic brand), Maersk Sealand and the Oyo State Government.

V.I.P Consulting began modestly in a 1 room “boys’ quarter” apartment, and today, Visible Impact is a business conglomerate, comprising of 5 groups; Consulting, Project Management, Multimedia, Investment Holding and a Foundation.

In 2005, due to his prowess as a corporate activator, Fela’s services were engaged by four Nigerian banks, which included First City Monument Bank (FCMB), Fidelity bank, Platinum bank and Standard Trust bank (now UBA) to guide them through the consolidation process. Remarkably, ALL these banks met and exceeded the Central Bank of Nigeria’s hurdle of N25 billion naira capitalisation.

An M.D of a Nigerian bank remarked to Fela “if we had met you 3 years ago, we would have gone much further than we have already”. Another bank had set a corporate target to achieve a profit of N40 billion; everyone had thought it was impossible; until someone suggested bringing in Fela Durotoye. Needless to say, that bank exceeded their target, ending their financial year with N48 billion.

Fela and his team were engaged by another bank which had declared a loss of N225 million naira in the previous financial year and 8 months after their engagement, that bank declared a profit of N1 billion!
Last year, Fela and his team spent 4 months consulting to and training all staff of a particular bank, and at the end of the financial year, that bank became the “fastest growing bank” in Nigeria.    Today, Fela Durotoye is a highly sought after consultant to 9 of Nigeria’s Top 10 banks.

Having facilitated several training interventions for his numerous clients, Fela Durotoye has often  been rated a “7” on a rating scale of 0 – 5. This equates to a rating of 140% over 100%.

Simply, Fantastic!

In the banking sector, Fela has designed and developed several consulting and training products that have been adopted by several banks; which include:

• The SERVICE EXCELLENCE model: adopted by Access Bank & Diamond Bank
• The 7 star banker model: XL Plus: adopted by Intercontinental Bank
• Superior Customer Delight: adopted by GTBank
• Managing Superior Customer Delight: adopted by GTBank
  

Outside the banking sector, Fela Durotoye has been invited to activate other corporate organisations.
In 2007, the management of Procter & Gamble Nigeria had a unique challenge; “How do we get our best people to do better”? They had intended to get then; Minister of Finance, now World Bank Vice President, Dr. (Mrs.) Ngozi Okonjo Iweala to speak to their MVP’s (Most Valuable Performers), until someone suggested calling in Fela Durotoye.

By the time Fela had finished his 45 minute presentation, the C.E.O said, “in all my years of travelling and training around the world, I have never heard anyone as impactful and incredible as Fela Durotoye”.

He is also an Institution Builder, building many businesses into global institutions through his consulting platform.